Question 1

Is my money safe?

Accepted Answer

Your LookPay Wallet is secured with bank-grade encryption and held in segregated accounts. Every transaction requires biometric verification matched against your registered profile, and unauthorized transactions are covered by our zero-liability policy.

Question 2

Is my biometric data safe?

Accepted Answer

Your biometric data never leaves your device. LookPay performs all verification locally within a hardware-backed secure enclave and never uploads, stores, or shares your raw biometric vectors. Merchants only receive a cryptographic proof of identity.

Question 3

Does LookPay track me?

Accepted Answer

No. LookPay does not track your location. Your phone's operating system notifies the app when you're near a participating merchant — no GPS data, no location history, no movement patterns are ever uploaded.

Question 4

What happens if I lose my phone?

Accepted Answer

Merchants always visually verify your face matches your profile photo, and you can instantly block your LookPay app at security.lookpay.app. Once blocked, no transactions can be authorized.

Question 5

How do I top up my LookPay Wallet?

Accepted Answer

You can add funds via bank transfer, debit card, or credit card directly from the app. Funds are available instantly and there are no fees for deposits.

Question 6

Are there any monthly fees?

Accepted Answer

None. LookPay has zero monthly subscription fees, zero account maintenance fees, and zero hidden charges. You only pay when you transact.

Question 7

Can I get a refund?

Accepted Answer

Yes. Refunds are handled directly by the merchant, just like any other payment method. Once the merchant processes the refund, the amount is credited back to your LookPay Wallet immediately.

Question 8

Where can I use LookPay?

Accepted Answer

LookPay is accepted at all participating merchants displaying the LookPay logo, across retail stores, airports, hospitality venues, and more. Check the app for a map of nearby merchants.

Questions?Answered.

Questions?
Answered.